UK Carpet Care Ltd (aka. Suffolk & Essex Rug Care)

Company details

Membership number: E114 296

Gold Star member: 10 years and more of excellence

Areas covered

Ipswich, Stowmarket, Hadleigh, Sudbury, Bury St Edmunds, Colchester, Woodbridge, Felixstowe, Saxmundham, Aldeburgh, Kesgrave, Diss

Description

Your local qualified carpet cleaners UK- Keeping UK carpets cleaner



UK Carpet Care offers a complete and unrivalled carpet, rug, floor and upholstery cleaning service to clients in UK and surrounding villages in UK.



Not only do we clean carpets in UK, we offer a wide range of Professional and specialist rug cleaning, leather cleaning and upholstery cleaning services that are safe and tailored to all fibres and fabrics working to Woolsafe, IICRC and NCCA approved standards.



Approved by manufactures and local retailers, UK Carpet Care works to manufacturer’s guidelines by identify all fibres, dye sites, constructions and history to give your carpets, rugs, leather and upholstery the tailored cleaning processes they require to achieve the best quality results that last.



Recommended carpet cleaning UK? We are proud members of checkatrade encouraging reviews from our valued customers at: www.checkatrade.com/ukcarpetcare.



Our aim is to provide you with the best value, highest quality technical expertise coupled with experience and a huge range of cleaning systems and solutions to maintain and restore fibres and fabrics, keeping them looking cleaner, feeling softer and lasting longer.



Your local carpet cleaners in UK are-



• One of the only qualified carpet cleaning companies in UK to Woolsafe, IICRC and NCCA`s British standards

• Vetted and monitored by www.checkatrade.com/ukcarpetcare

• Friendly and trustworthy local professionals for your peace of mind

• A family run business with referrals and customer satisfaction at the highest priority

• Flexible and punctual.

• Full public liability insurance (including Treatment Risk- Covers what we are working on that public liability does not)

• 100% customer satisfaction with around 80% of our customers being referrals or repeat business.

• No hidden cost

• Back up equipment and solutions to ensure you are never let down.



We hope you find the relevant information on our website but feel free to speak with us for friendly advice, to book a free inspection and quotation.



UK Carpet Care- Your Wool fibre specialists

History

We are a dedicated team of four local professionals in a family run company that has been trading since 2007. Over that period we have built an unrivalled reputation of excellence by providing high standards of honest workmanship to all our customers, both domestic and commercial.

The company was formed by Rob Reeve, a former employee of a large national franchise

From the young age of 16-19 years, Rob enjoyed his short career as a carpet and upholstery cleaning technician, cleaning and inspecting all types of small spot marks to newly laid carpets for insurance claims and full restoration cleans to all types of fibres and fabrics
The company Rob was employed by was taken over by a large organisation that wanted to squeeze as much out of their customers as possible reducing the time allocated to appointments to raise the profits. At this time, Rob could see customer satisfaction going downhill. Instead of an enjoyable appointment, it soon turned out that the priority was to clean an extra carpet in the available time

Soon after, Rob decided to leave the company, on good terms, to set up a small business initially called Kesgrave Carpet Care. Within the first year of trading, business grew rapidly with high customer recommendations leading to an employee being required. The recommendations had grown due to Rob’s hard work, dedication, customer focus and investment in his business. It was a risk taking on a new carpet care technician and it could have potentially damaged the business if the work was substandard. However the decision was made to have faith in an employee and to train and tailor their skills to match Rob’s work and quality ethic.

Investing time into people, equipment and brand image had proven to give Kesgrave Carpet Care a great reputation, but the local name did not help with new enquiries or referrals outside of a 10 mile radius of Kesgrave. The idea then came about to rename the business, to reassure new customers that it was not out of the question to drive a few extra miles to provide a carpet cleaning service in a wider area.

At the time we may have gone a step too far but due to high demand, anything was possible, so the name UK Carpet Care Ltd was decided on to overcome confusion then and in the future.

We now have a local trading name for all areas we cover to ensure our customers don’t come from too far afield and to prevent confusion.

Specialist services provided

• Antistatic Treatment
• Carpet Cleaning
• Carpet Protection
• Curtain Cleaning
• Deodorizing
• Dry Cleaning
• Flame Retardant Treatment
• Leather Cleaning
• Oriental Rug Cleaning
• Upholstery Cleaning/Protection
• Plant based fibres and viscose cleaning

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Showcase

Here are some examples of work by UK Carpet Care Ltd