When you sell a carpet or rug to a customer, do you provide them with any advice about how to look after their valuable investment? After all if they care for their carpet properly, it will perform well over the long term and you will have a more satisfied customer.
And if the customer comes to you for advice about cleaning, either spot cleaning by themselves or a job for a professional, what do you as a carpet manufacturer or supplier advise? Where can you turn, if you do not know a local reputable carpet cleaning company, or you need to recommend someone to a customer further away?
Or what do you do if one of your customers is not entirely satisfied with the performance of their carpet and came back to complain or ask for your help?
We are here to help!
We offer advice to consumers over the telephone, via email and on our website regarding general maintenance of their carpet and also a detailed guide in how to deal with spillages and stains. (See our Publications page)
Should you wish to provide each of your customers with a leaflet containing the important information around carpet care and stain removal, we have these available to purchase. They can even be personalised with your company's details pre-printed on them. (See what we can offer in Merchandise for Carpet Suppliers)
These companies have been in business for a good number of years, have a proven track record, they are members of one or more professional or trade associations and are fully insured. They have been trained in wool carpet cleaning, spot removal and protection. What's more, these Service Providers only use WoolSafe approved products when cleaning or treating wool carpets and rugs, so you can be 100% confident in recommending them to your customers.
They offer some or all of the below services:
- antistatic treatments
- carpet cleaning
- carpet protection
- colour repairs
- carpet / installation repairs
- curtain cleaning
- fire / smoke damage restoration
- flame retardant treatment
- insect / dust mite resist treatments
- leather cleaning
- oriental rug cleaning
- upholstery cleaning/protection
- water / flood damage restoration
When something goes wrong and you or your customer needs help investigating the problem, WoolSafe Registered Inspectors are on hand across the UK and Ireland. These are totally independent, highly experienced professionals from different areas of the carpet industry. They are fully qualified to inspect and test wool carpet, they provide an impartial service and prepare a comprehensive report detailing their analysis and conclusions.
Wool Owners Warranty
The Wool Owner’s Warranty is a special after-care service for consumers who buy a wool or wool-rich carpet or rug from participating manufacturers. It is designed to keep your carpet spotless throughout its lifetime. Click here for more information.